Shipping policy

Shipping Policy

Shipping Locations

We currently ship within New Zealand, with plans to expand to Australia and other regions. Available shipping destinations will be displayed at checkout.

Processing Times

Orders are typically processed within 1–5 business days. Once dispatched, shipping times vary depending on the supplier and destination.

Estimated delivery times (NZ):

• 7–20 business days

Please note these are estimates only and delays may occur due to customs processing, courier delays, or peak periods.

Tracking

Where available, tracking details will be provided via email once your order has been shipped. Some low-cost shipping methods may not include full tracking.

Customs & Duties

For international orders (once available), customers are responsible for any customs duties, taxes, or import fees charged by their country.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us and we will work with the supplier or courier to investigate.