Refund policy

Return & Refund Policy

Change of Mind

We understand that sometimes you may change your mind. Due to the nature of our business model (dropshipping from international suppliers), we do not offer refunds or returns for change-of-mind purchases, including ordering the wrong item, size, colour, or simply deciding you no longer want the product.

This does not affect your rights under the Consumer Guarantees Act 1993 (NZ) or the Australian Consumer Law (ACL).

Faulty, Damaged, or Incorrect Items

You are entitled to a remedy if a product:

  • Is faulty or defective

  • Arrives damaged

  • Is significantly different from the description or images

  • Is not fit for its intended purpose

If your item arrives with any of the above issues, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

Once assessed, we will offer one of the following remedies in line with NZ and AU consumer law:

  • Replacement of the item

  • Refund (full or partial, depending on the issue)

We may not require the item to be returned, depending on the supplier and nature of the issue.

Items Not Eligible for Return or Refund

Unless faulty under consumer law, the following items are non-returnable:

  • Clearance or sale items

  • Personal care or hygiene items (if opened)

  • Items damaged due to misuse, neglect, or normal wear and tear

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.